Occasionally, transportation delays may occur due to factors such as late arrival of other participants before your pickup.

Our utmost priority is to ensure that all customers are accommodated properly.

However, we kindly ask for your flexibility and understanding that any waiting time resulting from the late arrival of previous guests may affect the timing of subsequent Pick-up time.
In the event of the tour not appearing or experiencing delays contact your guide to get more information and thus remain reassured.

Please inform us of any food requirements or allergies at the time of booking, and we will relay this information to your tour leader
While we strive to accommodate all dietary requirements, please note that in some remote locations, it may be challenging to guarantee specific dietary needs.

Additionally, it’s advisable to carry a card with your dietary requirements written in the local language for instances when you dine outside the group.

Many of our tours feature bilingual guides, ensuring an enjoyable experience for English-speaking guests.

However, please note that some tours may only have Spanish-speaking guides.

Detailed information regarding the language of the guides is provided on each excursion’s description.

Remember, being in Peru, embracing the language difference adds to the immersion experience!

If you encounter any issues during the tour, rest assured that we are always available to address them and ensure the best possible experience for you. We strive to promptly resolve any unforeseen circumstances that may arise.

However, we kindly ask for your flexibility in situations beyond our control, such as traffic delays, vehicle issues, or weather conditions necessitating tour adjustments.

Your understanding and cooperation are greatly appreciated as we work to deliver a seamless and memorable journey.